FAQs

Sales Terms & Conditions


Price

Our prices are on FOB, C&F, or CIF basis depending upon our customer preference.

Quotations

Quotations are valid for 30 days and are subject to confirmation on receipt of order. Where prices are quoted for a specified order or tender and the final quantity is below that specified then we retain the right to invoice at a higher amount. Orders are subject to our acceptance without any liability on our parts. Contracts after having been confirmed are strictly binding.

Minimum Order

We expect your minimun orders to be of atleast US$ 500. However, we understand that customers need to place smaller Sample orders in the beginning in order to test market our products. Samples against cost are available on request.

Payment Terms

All payment should be made in US dollars, unless otherwise specified in the quotation sent to you. We give the following payment options:

Full Advance Payment: This method is most convenient for small orders as it minimizes the bank charges involved in other methods of payment. You may send payment by Check or Bank Draft favoring Mind Works (Private) Limited. to our postal address, or, you may send Telegraphic Transfer (TT) or Wire Transfer to our Bankers under intimation to us.

Part Payment in Advance: For larger orders, we expect that you send 30% value in advance. Balance payment is payable against delivery of documents through your bank. This method involves Bank Charges which are payable by the customer.

Letter of Credit: We expect L/C irrevocable at sight against bulk orders. This method involves considerable Bank charges. All Bank Changes as per the terms of Letter of Credit, must be to the account of the buyer.

Mode of Shipments

Mostly our shipments are made via "Air Freight" & "Sea Freight". However we also use Courier, Post, EMS etc. if requested by customer. It is your option to ask for prices inclusive of shipping costs or we can send the goods on "Freight To Collect basis". All customers are requested to please provide full shipping instructions on each indent.

Delivery Periods

Irrespective of the volume of our customer’s orders, we will consign products within 30-90 days from the date of receipt of confirmed orders. Shipment of goods made approximately of the date required unless otherwise stated on their order.

Price Revision

Prices are revised after every two years but due to the present universal economic conditions which are beyond our control, all prices are subjected to change with the mutual consent of our worthy clients.

Stock Items

At Mind Works we maintain stock on FIFO (first in first out) system. We attempt to deliver from stock wherever possible, although in the event of limited supply of an item we may dispatch a part delivery. The balance of the order will follow as soon as possible after this time and separate carriage charges may apply. Please indicate on your order if you do not wish to receive part deliveries on this basis.

Stamps

We will brand names and special marks on the products as per client requirements.


All products are guaranteed for 21 days against faults arising from faulty workmanship or materials, this excludes accidental damage, misuse and fair wear & tear. To obtain warranty service please return the complete product to Mind Works (Private) Limited. A written explanation of the claimed fault must accompany the goods.


Manufacturing Standards

Quality Assurance

Our AQS (Advanced Quality Systems) Department is specially designed to ensure the quality of instruments during various stages of manufacturing and to ensure that every tool we produce must be in compliance with all international standards.

ASTM Standards

ASTM F899-95 Standard Specification for Stainless Steel for Surgical Instruments & ISO7153-1:1983 for selection of stainless steels available for use in the manufacture of surgical, dental and specific instruments for orthopaedic surgery.

ASTM F1089-02 Standard Test Method for Corrosion of Surgical Instruments.

ASTM A967-05 Standard Specification for Chemical Passivation Treatments for Stainless Steel Parts.

ASTM B912-02 for Passivation of Stainless Steels Using Electro polishing.

E18-00 Standard Test Methods for Rockwell Hardness and Rockwell Superficial Hardness of Metallic Materials.

ASTM A380-99(2005) Standard Practice for Cleaning, Descaling, and Passivation of Stainless Steel Parts, Equipment, and Systems.

Chemical Composition of Steel (Chemistry)

At Mind Works our AQS Department ensures proper percentages of the elements within provided steel specifications. For example see the chart below.



Research & Development

Mind Works aims to remain competitive in the industry through its R&D department. The research and development that undergoes in the lab owned by CFD, in addition to the company’s correspondence with the leading research authorities ensures that Mind Works is up to date with latest trends, requirements and standards.

Manufacturing Processes

At Mind Works we have complete production facilities to ensure the quality of a product we made. We have splitted our Company into various manufacturing shops. Below we are presenting some of the processes that are completed within the Mind Works Shops.

Forging Shop

The Company has its own forging shop where Forgings are made through Drop Hammer process using Dyes made of the high-quality Steel.

Press Shop

At Mind Works we have our own press shop. We have installed complete range of Power Presses and hydraulic presses. Our team is highly trained to work with these presses and is able to produce any product with in time.

Machine Shop

At Mind Works our machine shop is equipped with complete range of Milling / Lathe / Drill / Broaching / Grinding/ Shaping Machines. All of these machines are operated by our highly trained team. We use only imported cutting tools and tips to ensure quality finished products.

Filing Shop

At Mind Works we have filing shop managed by trained team for this purpose.

Heat Treatment Shop of Ferrous Alloy Materials

At Mind Works we have our own heat treatment shop. A series of operations in the course of which a solid ferrous alloy product is totally or partially exposed to thermal cycles to bring about a change in its properties and/or structure. The chemical composition of the material may possibly be modified during these operations.

Hardening, quenching


Austenitizing

Operation during which the ferrous alloy product is brought to a temperature such that the structure becomes austenitic.

Quench hardening


Heat treatment comprising austenitizing followed by cooling under such conditions that a hardness increase will occur on account of more or less complete transformation of austenite to martensite.

Quenching

Operation which consists of cooling a ferrous alloy product more rapidly than in still air. For example: air-blast quenching, water quenching, step quenching, etc.

Tempering

Heat treatment applied to ferrous alloy product after quench hardening to bring the properties to the required level. It consists of heating to specific temperatures one or more times and holding at these temperatures, followed by cooling at an appropriate rate.

Carburizing

Thermochemical treatment which is applied to a ferrous alloy product in the austenitic state, to obtain a surface enrichment in carbon, which is in solid solution in the austenite.

Electro-Polishing & Grinding Shop

The Electro-Polishing and the Grinding shop are well equipped managed by trained team using imported chemicals and grinding wheels to ensure the quality of a finish product.

Electro Plating Shop

At Mind Works we have an extensive knowledge about electro plating treatment of ferrous alloy products. Our electro plating shop is equipped with latest machinery and our team is highly trained to ensure the quality of a finish product. For gold plating we use only imported material.

Passivation Shop

By using imported chemical in our Passivation shop each and every instrument before packing is passivate and boil test for a period of 24-hour to eliminate any chances of rusting / Corrosion. We guarantee that every instrument we produce is of rust-free.

Sandblasting Shop

At Mind Works our sandblasting shop is equipped with latest machinery and our team is highly trained to work on these machines by using imported materials.

Tungsten Carbide Shop

At Mind Works our Tungsten Carbide Shop is installed with imported machinery and team is highly trained to work with these machines. We use imported Tungsten Carbide tips and soldering material to maintain our quality standards.

Stamping/Etching Shop

To ensure the standards laid down by international standard organizations the Stamping/ Etching process are carried out by a highly qualified team.


Paint Shop

At Mind Works we have one of the best paint shop managed by highly trained team. We ensure quality finish of paint on every product either metal or wood works.


Care & Maintenance Instructions

Medical Instruments
Prepared by Mind Works
AQS (Advanced Quality Systems)
August 2006



• Only use instruments for the purpose that they were designed to be used.

• Follow the sterilization instructions of the manufacturer.

• Handle instruments carefully - avoid bouncing, dropping or overstraining.

• Soak instruments in an approved solution to loosen blood and soil from box locks, ratchets, hinges etc. Clean instruments immediately after use. Do not allow blood and other debris to dry on to the surface. Blood causes a stain which is difficult to remove, and saline solution is highly corrosive to stainless steel.

• Rinse all cleaning residue thoroughly off the instrument.

• Only use distilled or demineralized water for washing, rinsing, and sterilizing. Use a nylon brush, nylon pot scrubber and low-sudsing near-neutral detergent (pH 7-a). Do not use normal tap water, it will leave deposits on the instruments which is a result of the high mineral content.

• Do not use steel wool, wire brushes, highly abrasive cleaners or detergents with a high pH. Doing so will damage the passive layer or skin of your instrument. The manufacturer’s Passivation process forms a thin protective film on the surface of the stainless steel instrument. Through constant use and repeated processing an instrument will continue to passivate itself. Older instruments are well protected by a tough layer of Passivation as a result of hundreds of washings, dryings and sterilizations.

• Immediately after cleaning dip instruments in a water-soluble lubricant such as Instrument Milk or spray with Surgical Instrument Lube. Do not rinse or wipe off the lubricant - the protection film of the lubricant should remain on the instrument throughout sterilization and storage. If ultrasonic cleaning methods are used it is essential to lubricate the instrument.

• Normally, autoclaving is performed with saturated water steam at 134°C.

• When instruments are hot-air sterilized, the temperature should be between 180-200°C

• Corroded instruments should be discarded immediately.

• Never put stainless steel instruments and plated instruments together in the ultrasonic cleaner, as electrolysis will cause corrosion or etching on the stainless steel instruments.

• Never mix stainless steel instruments with instruments of dissimilar material (carbon steel, copper, brass, aluminum) in the autoclave. If a plated instrument is chipped or peeled an electrolytic action will carry particles from the exposed metal on to the surface of the stainless steel instrument. To eliminate the problem autoclave dissimilar metals separately or replace all plated instruments with stainless steel, if possible.

• Keep box locks, ratchets, hinges and serrations free of any debris. If substances are allowed to build up in the box lock the instrument will become stiff and be subjected to misalignment and cracking.

• Thoroughly dry the instruments before wrapping them. Any remaining moisture, particularly in the box locks, hinges and crevices may result in corrosion.

• Tungsten Carbide tips and inserts can deteriorate prematurely. Make sure all detergents and lubricants are pH neutral. Strong ALKALINE solutions (over pH 7) will attack and physically break down the tungsten particles. If a strong ACID solution (below pH 7) is used the cobalt binder, which holds the tungsten and the carbon particles in position will breakdown and the insert will lose its hardness.


©2010 Mind Works (Private) Ltd.